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Business Contact Manager (BCM) is a free Customer Relationship Management (CRM) tool for Outlook targeted at small business owners.

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Business Contact Manager for Outlook helps you organize your business records, manage sales and marketing activities, create reports and charts, and gives you fresh insights into your business.

  • Backup and Restore Outlook Business Contact Manager

Business Contact Manger is discontinued

Microsoft no longer offers the BCM download. It’s successor is Outlook Customer Manager for Office 365. A free migration tool has been made available on GitHub by (former) Outlook MVP Eric Legault.

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  • The package provides the installation files for Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter driver version 7.35.344.0. If the driver is already installed on your system, updating (overwrite-installing) may fix various issues, add new functions, or just upgrade to the available version.
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  • Nov 12, 2019 Business Contact Manager (BCM) is a free Customer Relationship Management (CRM) tool for Outlook targeted at small business owners. Business Contact Manager for Outlook helps you organize your business records, manage sales and marketing activities, create reports and charts, and gives you fresh insights into your business.

Update:
Outlook Customer Manager for Office 365 has been discontinued as well and will no longer be usable after June 2020.

Note that both BCM and OCM were “light” versions of a strong suite of applications that fall under the Microsoft Dynamics 365 brand.

Download Business Contact Manager

As Microsoft no longer offers the BCM downloads, for the time being, you can download the original installer from our servers instead.

BCM for 32-bit and 64-bit versions of Outlook

The 32-bit version should be used when you have the 32-bit version of Office or Outlook installed. The 64-bit version should be installed when you have the 64-bit version of Office or Outlook installed.

Unless you specifically chose to install the 64-bit version of Outlook, it is more likely you are using the 32-bit version, even when you are using a 64-bit version of Windows.

To verify your bitness level of Outlook use:

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  • Outlook 2010
    File-> Help-> section on the right: About Microsoft Outlook
  • Outlook 2013
    File-> Office Account-> About Outlook-> first line at the top of the About dialog.

Backup and Restore Outlook Business Contact Manager

Different from other Outlook data, Business Contact Manager (BCM) for Outlook stores its data in a separate SQL database. This means that backing up your pst-file is not sufficient to also backup your BCM data.

The built-in method of performing backups and restores is probably all you’ll ever need if you are working with BCM on your local computer. There are a couple of simple tricks needed to transfer your BCM database to a new computer.

You can find the backup and restore option for BCM in the following location;

  • File-> Business Contact Manager-> BackUp and Restore

From here the backup and restore process is quite straightforward; select the backup location and provide the password for the backup of the database.

Make sure you set the location for the backup to a separate disk (not a separate partition) or an external disk. If your backup is on the same disk as your original database and your hard disk fails, then your backup would be gone as well.


The BCM backup option is so easy to use; there is no excuse not to make any.

Restore a backup from a previous version of BCM

If the database that you are trying to restore has been created in a previous version of BCM you’ll be prompted to upgrade the database during the restore process;


Upgrade notice when restoring a BCM 2007 in BCM 2010.

Note:
The migration process is one-way only. Once you’ve upgraded your database to a later version, you cannot downgrade it anymore to or use with an earlier version of BCM. The reverse is also true; you cannot use an older version BCM database in a newer version of BCM without upgrading the database.
Additionally, if you are sharing your BCM database with other people, these people must use the same version of BCM as you are in order for them to connect.

Restore a BCM backup from a different machine or user

If the database that you are trying to restore is coming from a different machine or user, you could get the following error;


Owner permissions error when restoring a backup from a different user or machine.

To overcome this, close Outlook, restart it as an administrator and rerun the restore process. Once the database has been restored, close Outlook and start it normally again.

To start Outlook as an administrator, hold SHIFT when right clicking on your Outlook shortcut and choose Run as administrator. For a screenshot see; Starting Outlook as Administrator on Windows 7.

In Windows 8, this can also be done by right clicking on the Outlook icon in the Start Screen. For a screenshot see: Starting Outlook as an Administrator on Windows 8

Import and Export BCM data

Aside from the backup and restore options, BCM 2010 and BCM 2013 also hold the option to export your data to bcm-files (Business Contact Manager export files).

These export files are not considered to be proper backups and should not be used for that purpose either. Only use the export/import feature of BCM when you want to merge the exported data with already existing data in another BCM database.

These chipsets are not natively supported by CentOS.

This page is currently maintained by: Miloš Blažević

NOTE: This manual is primarily intended for EL6 and EL7. If you are running EL 5, 6, or 7, instead of compilation, you can opt to build your own kABI-compatible binary RPM package of the driver which is reusable after kernel updates. For more info, please refer to ELRepo kmod-wl page. Also, it's been reported that the this driver doesn't work with all chips, so kindly provide feedback on your experiences with Broadcom Wireless, so this manual can be kept up to date and further improved.

NOTE: Due to an excessively restrictive license accompanying this Broadcom driver, the ELRepo repository developers have refrained from supplying it via an rpm package - hence this manual was created with the purpose of providing a single comprehensive driver installation manual.

NOTE: Please note that this Wiki may not apply to some older kernel (and/or driver) versions, due to the changes between versions made to the driver, and recent kernels. With that said, we can guarantee compilation of only the latest driver and kernel(s).

Contents

  1. Broadcom Corporation BCM4311, BCM4312, BCM4313, BCM4321, BCM4322, BCM43224, BCM43225, BCM43227 and BCM43228 Based Wireless NICs
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In order to install Broadcom BCM4311, BCM4312, BCM4313, BCM4321 or BCM4322, BCM43224, BCM43225, BCM43227, or BCM43228 based wireless network cards, the next steps should be followed:

Step 1: Determining WLAN chip and installing dependencies

First of all, make sure you are the 'proud owner of Broadcom BCM43xx wireless card':

After the WLAN chip model was determined, make sure you have no missing packages needed at compile-time and install them if you do:

Of course, if you're compiling the driver for Xen kernel (i.e. kernel-xen), you should install kernel-xen-devel instead of kernel-devel.

Step 2: Downloading and extracting Broadcom driver archive

Download the Broadcom BCM43xx linux driver archive from Broadcom Official website - you'll find it as in the search results list as either Linux® STA 32-bit driver or Linux® STA 64-bit driver - to your machine and extract it to /usr/local/src/hybrid-wl and feel free to change the ownership of the directory and it's contents to some unprivileged user

NOTE: Why not extract it to arbitrary location and leave the ownership it is?
Well, this way the driver module sources remain on the system - where you left them - so you can build the driver module whenever you want (e.g. in case you upgrade the kernel - since driver modules are always compiled for a particular kernel), plus, you can do this as an unprivileged user!

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Step 3a: Compiling the Broadcom driver module (on EL6 and EL7)

Driver module can be compiled as follows:

Mind the quotes (i.e. back quotes).

Now, with the current driver (version 6.30.223.271) it's almost certain you'll get an error message instead of compiled driver module (in fact, different scenario other that this error message is unknown to the author). The message might/will vary depending on the kernel and OS version, but on CentOS 6 it should look something like this:

NOTE: This is where the instructions for EL6 and EL7 part ways. So, for EL6, you should follow through step 3a, while for EL7, you need to apply only the patch from step 3a, and patches/sed commands from step 3b, applicable to EL7 only, and compile it as shown in this step (3a). So yes, for EL7, skip the 'sed' commands in step 3a.

On EL6, the driver won't compile because of the if-then-else clause for kernel version checking in file wl_cfg80211_hybrid.c. To remedy this, we'll run the following sed replacement commands:

Just these 'sed' replacements are not enough to ensure proper driver compilation. So, we also need to apply the following patch wl-kmod-fix-ioctl-handling.patch prior to actually compiling the driver. Download it to /usr/local/src and run the following command to patch the driver source code:

Now, try compiling the driver module again:

and the compile output should look something like this:

{{{make: Entering directory `/usr/src/kernels/2.6.32-573.7.1.el6.x86_64' CFG80211 API is prefered for this kernel version Using CFG80211 API

  • LD /usr/local/src/hybrid-wl/built-in.o CC [M] /usr/local/src/hybrid-wl/src/shared/linux_osl.o CC [M] /usr/local/src/hybrid-wl/src/wl/sys/wl_linux.o CC [M] /usr/local/src/hybrid-wl/src/wl/sys/wl_iw.o CC [M] /usr/local/src/hybrid-wl/src/wl/sys/wl_cfg80211_hybrid.o

/usr/local/src/hybrid-wl/src/wl/sys/wl_cfg80211_hybrid.c:1802: warning: initialization from incompatible pointer type

  • LD [M] /usr/local/src/hybrid-wl/wl.o Building modules, stage 2.

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CFG80211 API is prefered for this kernel version Using CFG80211 API

  • MODPOST 1 modules CC /usr/local/src/hybrid-wl/wl.mod.o LD [M] /usr/local/src/hybrid-wl/wl.ko.unsigned NO SIGN [M] /usr/local/src/hybrid-wl/wl.ko

make: Leaving directory `/usr/src/kernels/2.6.32-573.7.1.el6.x86_64' }}} The module, once built, can be stripped of unnecessary symbols:

What you will notice, is that driver module file size reduces (from 8.2MB to 7.2MB). And yes, your driver module works

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Step 3b: Compiling the Broadcom driver module (specifics required for EL7)

NOTE: Lately, it's required to apply the patches before the sed statements, which may not always be the case, so if the compilation fails, try doing things other way around, i.e. sed before you patch.

Depending on EL7 point release (or better yet, the kernel version you're running), sub-set of sed replacements to apply will differ. So, stock kernels shipped with EL 7.0 (i.e. kernel-3.10.0-123.X), don't require running any of the commands below, EL 7.1 (i.e. kernel-3.10.0-229.X) require the first two, EL 7.2 (i.e. kernel-3.10.0-327.X), require first four 'sed' commands, EL 7.3 requires first 6 executed, EL7.4 first 7, and for EL 7.5 all 'sed' commands are required so as to make the code compile (along with the one from step 3a):

Again, esp. if you're running EL 7.3, or one of its kernels, you'll have to apply the following patches wl-kmod-01_kernel_4.7_IEEE80211_BAND_to_NL80211_BAND.patchwl-kmod-02_kernel_4.8_add_cfg80211_scan_info_struct.patchwl-kmod-03_fix_kernel_warnings.patchwl-kmod-04_kernel_4.11_remove_last_rx_in_net_device_struct.patchwl-kmod-05_kernel_4.12_add_cfg80211_roam_info_struct.patchBEFORE you apply the above sed replacement commands (otherwise, compilation won't work). Also, don't forget the patch from step 3a:

After applying these to the source code, just follow through the reminder of step 3a - compile the driver, and strip debugging info from it. Again, kernel builds =>229 require first two commands ONLY, builds => 327 require running first four sed replacements, builds >=514 require 6, builds >=693 require 7, and for builds >=862 all sed replacements are needed for driver to compile

Step 4a: Loading the driver module into kernel

Having successfully compiled the driver module, you can now load it into kernel, and eventually set up automatic driver load on system boot (to do all this, you'll have to assume root privileges). Of course, driver module loading can be done only after you remove the existing/conflicting wireless driver modules from kernel (in case these are loaded):

copy the driver module file to a location where kernel can find it:

to be consistent with all other external modules that have been / may be installed from a kmod packages (e.g. fuse, ntfs-3g, etc.)

Next, run:

in order to create a list of module dependencies, and now load the driver module:

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If no error was reported, the driver module is now successfully loaded and ready to use. The 'ndiswrapper' kernel module can be removed, provided you don't use it for anything else but wireless driver - but this is not necessary.

Step 4b: Loading the driver module into kernel on boot time

Couple of more steps are needed to get your module load every time the system boots. First, edit the /etc/modprobe.d/blacklist.conf file adding the lines:

By doing so, you're preventing these modules from being loaded into kernel at boot time and conflicting with the wl module. Second, in order to load the wl module into the kernel on boot time, create/edit the file /etc/sysconfig/modules/kmod-wl.modules and copy-paste the following contents into it:

Your driver should now load every time you reboot (except of course, when you install the new kernel, in which case the driver has to be re-compiled for it following these same steps).

Appendix A: Broadcom chip models tested and reported (by community members) as working

Chip tested

EL version

Kernel

Arch

VendorID:DeviceID

Driver version

BCM4311

CentOS 7.1

3.10.0-229.el7

x86_64

N/A

6_30_223_248

BCM4312

CentOS 6.6

Unknown

Unknown

Unknown

6_30_223_248

BCM4313

CentOS 6.6

2.6.32-504.16.2.el6

x86_64

14e4:4727

6_30_223_248

BCM4321

CentOS 7.3

3.10.0-514.2.2.el7

x86_64

14e4:4328

6_30_223_271

BCM4322

CentOS 7.1

3.10.0-229.7.2.el7

x86_64

14e4:432b

6_30_223_248

BCM43142

CentOS 6.6

Unknown

Unknown

14e4:4365 (Unconfirmed)

6_30_223_248

BCM43224

BCM43225

BCM43227

BCM43228

CentOS 7.1

3.10.0-229.4.2.el7

x86_64

14e4:4359

6_30_223_248

BCM4352

CentOS 7.1

3.10.0-229.7.2.el7

x86_64

14e4:43b1

6_30_223_248

CentOS 6.8

2.6.32-642.15.1

x86_64

14e4:43b1

6_30_223_271

ATTENTION: This driver module is NOT persistent across kernel upgrades (i.e. when you update the kernel, and boot the newly installed one, you'll have to do this over again). And again, this is why you placed the archive contents in /usr/local/src/hybrid-wl and changed the ownership of the directory and it's contents.

NOTE: After successful setup of the driver, users new to wireless often report problems like 'Error for wireless request 'Set Encode' (8B2A): SET failed on device.... Quick and easy solution is to configure NetworkManager service to manage your network connections instead of the network service. This used to be the case on CentOS 5, but has not happened (or reported to have happened) on CentOS 6.

Appendix B: Broadcom chip intermittent problems

This driver module, in author's experience, is sometimes known to require multiple reboots to make the WiFi work. In layman's terms, the WiFi card, finds the AP(s), but fails to associate it with the driver. I've made numerous attempts to make the card/driver work without a reboot, to no avail. Starting/stopping wpa_supplicant service, turning WiFi on/off, (un)loading the driver, ...etc. Sometimes it would only start working after several reboots.

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From /var/log/wpa_supplicant.log:

and in /var/log/messages:

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Rumour has it, this is caused by 'improper' loading of the WiFi card firmware on boot, hence, only rebooting the system fixes it.

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Another problem (probably caused by improperly loaded firmware) is choppy/flaky network connectivity. The cards appears to have associated to the AP, but shows poor signal quality even though you're in the same room with the AP. even pings are dropping, and bottom line - connection is useless. Again, this should be resolved by repeated reboots until the firmware is loaded properly.