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The latest managementagentxXX.msi file is available from CTX235403 of from the Citrix Hypervisor product download page (the component Citrix VM Tools for Windows listed under the latest Citrix Hypervisor release).
Download and run the MSI file that corresponds to your Windows VM architecture on your VM.
The installation has the following steps:
- The XenTools installer dialogs launches and guides the user through the process.
- User action: When the installer completes, the installer will prompt for a reboot.
- The VM loads the 9.0.0.41 or later xenbus driver.
- The emulated disk and network are used.
- The other 9.x.x.x drivers are installed.
- User action: When prompted, reboot the VM.
- The VM loads all 9.x.x.x drivers.
- The InstallAgent popup notifies that the installation is complete
Note: When installing from the Management Agent MSI, it might fail with the error message 'Service 'Citrix XenServer Windows Management Agent' (XenSvc) could not be installed. Verify that you have sufficient privileges to install system services.' Work around this issue by uninstalling the Citrix VM Tools, rebooting the VM, and then installing the new tools. For more information about uninstalling the Citrix VM Tools, see theCitrix Hypervisor product documentation.
Verify your driver versions
To verify that all of your Windows I/O drivers have been updated to the latest version (9.x.x.x), you can do one of the following things:
- In the VM, go to the WindowsDevice Manager. Right-click the driver. Go toProperties >Driver.
- In the Citrix Hypervisor console, run
xenstore-ls -f | grep driver
.
If your drivers are successfully updated, they show the following versions (or later):
Recovery
If you experience an error when upgrading to the latest version of the Windows I/O drivers, get your VM back to a good state by completing the following actions:
- Uninstall the Citrix VM Tools from your VM.
- Reboot the VM
- Reinstall the latest version of the Citrix VM Tools
The action of uninstalling the Citrix VM Tools does not uninstall the drivers from Device Manager. Uninstalling the drivers from Device Manager is not supported. However, uninstalling the Citrix VM Tools does refresh the install agent state, which allows the drivers to be reinstalled correctly.
Drivers Citrix Others Sharing

Additional Resources
Update available: 1.2.1.55022
1.2.1.52011src
Update available: 1.2.1.57013
1.2.1[50877]-custom
Update available: 1.2.1.60001
arcmsrv1.30.0X.20-20150324v1.30.0X.23-20151225v1.40.00.09-20180709be2iscsi--11.4.0.1be2net11.0.235.4Update available: 11.0.235.15
11.1.196.0Update available: 11.2.1226.2
12.0.0.0bfa3.2.1.13.2.23.03.2.25.1bna3.2.1.13.2.25.13.2.25.1bnx22.2.5p2.2.5rUpdate available: 2.2.5z
2.2.5w
Update available: 2.2.5z
bnx2fc2.10.22.11.0Update available: 2.12.13
2.12.5
Update available: 2.12.13
bnx2i2.11.2.02.11.5.0Update available: 2.11.25.0
2.11.19.0
Update available: 2.11.25.0
bnx2x1.713.04Update available: 1.714.6
1.714.1Update available: 1.715.4.2
1.714.24
Update available: 1.715.4.2
bnxt_en-Update available: 1.2.3
1.5.5Update available: 1.10.0
1.10.0-216.0.119.1
Update available: 1.10.1_216.1.123.0
cciss4.6.28-223.6.263.4.20-125cnic2.5.20j2.5.20nUpdate available: 2.5.21a
2.5.20w
Update available: 2.5.21a
csiostor-1.0.01.0.0-kocxgb31.1.5-ko1.1.5-ko1.1.5-kocxgb3i--2.0.1-kocxgb42.0.0-ko2.0.0-ko2.0.0-kocxgb4i--0.9.5-koe1003.5.24-k2-NAPI3.5.24-k2-NAPI3.5.24-k2-NAPIe10007.3.21-k8-NAPI7.3.21-k8-NAPI7.3.21-k8-NAPIe1000e3.3.3-NAPI3.3.5-NAPIUpdate available: 3.4.0.2
3.4.2.1-NAPIenic2.3.0.20Update available: 2.3.0.30
2.3.0.30Update available: 2.3.0.44
3.2.189.0-713.0Update available: 4.0.0.11
fastlinq8.3.7.08.10.11.0Update available: 8.38.8.0
8.37.30.0Update available: 8.53.0.3
fm10k0.19.30.21.50.26.1fnic1.6.0.25Update available: 1.6.0.44
1.6.0.31Update available: 1.6.0.50
1.6.0.47Update available: 2.0.0.59
hpsa3.4.10-1203.4.16-1453.4.20-125i40e1.4.251.3.46-kUpdate available: 2.9.21
2.9.21i40evf1.3.331.5.143.2.2-kice--ice-0.7.0-kigb5.3.4.45.3.5.3Update available: 5.3.5.20
5.3.5.20igbvf2.3.7.12.3.8.22.4.0-kisci1.2.01.2.01.2.0ixgb1.0.135-k2-NAPI1.0.135-k2-NAPI1.0.135-k2-NAPIixgbe4.3.134.4.6Update available: 5.5.2
5.5.2ixgbevf2.16.13.2.24.1.0-klpfc0:11.0.0.120:11.1.210.1
Update available: 0:11.1.271.0
0:12.0.0.10megaraid2.00.42.00.42.00.4megaraid_sas06.810.09.00-rc106.811.02.00-rc1Update available: 07.707.03.00
07.713.01.00-rc1mlx4_core3.1-1.0.43.4-1.0.04.0-0mlx4_en3.1-1.0.43.4-1.0.04.0-0mlx5_core3.1-1.0.43.4-1.0.05.0-0mpt2sas14.100.00.0013.100.00.0033.100.00.00mpt3sas12.100.00.0013.100.00.00Update available: 22.00.00.00
33.100.00.00mptsas3.04.203.04.203.04.20mtip32xx3.8.1-11.3.11.3.1netxen_nic4.0.824.0.824.0.82nvme0.911qed/fastlinq8.3.7.08.10.11.0Update available: 8.38.8.0
8.37.30.0Update available: 8.53.0.3
qede/fastlinq8.3.7.08.10.11.0Update available: 8.38.8.0
8.37.30.0Update available: 8.53.0.3
qedf/fastlinq--Update available: 8.38.8.0
8.37.30.0Update available: 8.53.0.3
qedi/fastlinq--8.37.30.0Update available: 8.53.0.3
qedr/fastlinq--8.37.30.0Update available: 8.53.0.3
qla2xxx8.07.00.33.77.0-k8.07.00.41.77.1-kUpdate available: 8.08.00.08.71.0_k13
10.01.00.54.80.0Update available:
10.01.00.64.80.0_k
Update available: 1.2.12-025
1.2.10-125
Update available: 1.2.14_016
tg33.137o3.1373.137More Information
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Drivers Citrix Others Access
If you experience any difficulties, contact Citrix Technical Support.
